We’re here for you!
Financial Customer Service is a community resource to help you find answers to your financial questions.
- Billing: Wondering how much a procedure will cost?
- Insurance: Confused about your benefits?
- Payment Options: Need to make a payment or set up a payment plan?
Our representatives are available to:
- Answer questions about your bill
- Accept payments or set up payment plans
- Add or remove coverages
- Research refunds, create itemized statements, resolve disputes
- Provide cost estimates for a procedure or medical visit
- Screen for financial assistance
- Answer questions about MyChart
- Update patient information
- Complete Release of Information forms
We’re available Monday – Friday,
8:00 am – 4:30 pm
Call us at: (530) 582-3598
Visit us at:
Tahoe Forest Hospital, 10121 Pine Avenue, Truckee
Customer Service Office, 10875 Pioneer Trail, Truckee
Walk-ins welcome!
Understanding Customer Service for Patient Access
Kat Sigafoose, Director of Patient Access at Tahoe Forest Health System, shares how the customer service team is a key community resource to assist with your financial questions. They are your first point of contact when you receive your billing statement, whether through mail or MyChart, and they proactively reach out to ensure you don’t have any concerns.
