We’re here for you!

Financial Customer Service is a community resource to help you find answers to your financial questions.

  • Billing: Wondering how much a procedure will cost?
  • Insurance: Confused about your benefits?
  • Payment Options: Need to make a payment or set up a payment plan?

Find Us

  • Financial Customer Service – Pioneer Commerce Center

    10875 Pioneer Trail
    Truckee, CA 96161
    In the Pioneer Commerce Center

    • Monday – Friday, 8am – 4:30pm

  • Financial Customer Service – Tahoe Forest Hospital

    10121 Pine Ave
    Truckee, CA 96161
    Inside Tahoe Forest Hospital

    • Monday – Friday, 8am – 4:30pm

Our representatives are available to:

  • Answer questions about your bill
  • Accept payments or set up payment plans
  • Add or remove coverages
  • Research refunds, create itemized statements, resolve disputes
  • Provide cost estimates for a procedure or medical visit
  • Screen for financial assistance
  • Answer questions about MyChart
  • Update patient information
  • Complete Release of Information forms

We’re available Monday – Friday,
8:00 am – 4:30 pm

Call us at: (530) 582-3598

Visit us at:
Tahoe Forest Hospital, 10121 Pine Avenue, Truckee
Customer Service Office, 10875 Pioneer Trail, Truckee
Walk-ins welcome!