MyChart Proxy Access for Minors

As your child approaches their 12th birthday, you may notice changes in your access to their health information through MyChart. These changes are in accordance with California state law and are designed to protect minors’ rights to privacy in specific healthcare situations. Here is what you need to know:

In California, minors aged 12 and older have the legal right to independently consent to and access certain healthcare services without requiring parental consent. These services include:

• Reproductive health care: Contraception, pregnancy care, STD testing, and treatment.
• Mental health services: Counseling and treatment for mental health concerns.
• Substance use treatment: Care for substance use and addiction issues.

To comply with these legal protections:

• Limited parental access: Starting at age 12, parents/guardians may no longer have access to certain sensitive health information in MyChart. Examples of restricted information include notes or details about reproductive health, mental health, or substance use services.
• General information available: Parents will continue to have access to general health information, such as immunizations, appointment reminders, and billing for their child, even if they don’t have access to the MyChart account as a proxy. Instead of using MyChart, they can obtain this information by:
  1. Calling the healthcare provider or facility over the phone.
  2. Submitting a request to access medical records through the appropriate channels.

Essentially, the information remains available, just through alternate methods outside of MyChart.

Proxy access allows parents or guardians to access a minor’s MyChart account on their behalf. While proxy access provides valuable oversight of general health information, it is subject to state law limitations:

These changes help ensure minors feel safe accessing the care they need while complying with California’s legal requirements. It’s important to create a space where young individuals can seek confidential medical advice and services as needed.

We understand that these changes may raise questions or concerns. Our team is available to support you:

• Questions about access: Contact MyChart Helpline (855) 564-7937.
• Resources for families: Download California Guide (PDF) for more information on navigating health privacy and care for minors.

Thank you for your understanding as we work to support your child’s health and well-being while complying with state law.