Office Policies

Please bring a valid ID and your insurance card to every visit. Because we know your time is valuable, we ask that you extend us the same courtesy and arrive prior to your scheduled appointment time. If another child in your family needs to be seen as well, please call in advance to let us know. Your child must have a scheduled appointment to be seen.

We understand you might not be able to keep a scheduled appointment. Please call and cancel to allow the opportunity for another child to be seen. If you are late for your appointment, we will do our best to accommodate you. However, on certain days it may be necessary to reschedule your appointment.

Before establishing care with us, please check with your insurance company as to whether we accept your insurance. Please have all previous medical records including immunizations ready prior to your scheduled appointment. You can have them faxed or bring them with you.

If you feel your child needs medication, we recommend that you schedule an appointment so that the doctor can examine your child to determine the best treatment. Our physicians will not prescribe a medication/antibiotic over the phone without seeing the child. If you need a refill on a medication, please allow 48 hours to be filled. Refilling a prescription’s is at the doctor’s discretion and may require a visit if warranted.

Your child must have a well-child check within the last year in order to have a form completed, UNLESS your child is 11+, every other year is acceptable according to the school district. Per the American Academy of Pediatrics and our office guidelines, we encourage yearly wellness exams for all ages.

If you have questions or concerns and would like to get advice during business hours, be prepared to leave a phone number where you can be reached. We make every attempt to return calls as soon as possible. Phone calls after 5pm may not be returned the same day. If you cannot be reached at certain times or need urgent advice, please inform the receptionist. If you call after business hours, the answering service will contact the on call doctor and you will receive a phone call back as soon as possible. If you are experiencing a life threatening emergency, please call 911.

On Sundays, holidays and after-hours, when our office is closed, you may obtain medical advice through your insurance carriers triage line (if available) or be seen at your local urgent care. Please check with your insurance to see where you are contracted for services.