Press Ganey 2013 Guardian of Excellence Award for Achieving 95th Percentile in Patient Satisfaction

Tahoe Forest Heath System is proud to announce that Incline Village Community Hospital has been named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.

The Press Ganey Guardian of Excellence Award is a healthcare industry symbol of achievement. Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one-year reporting period. Press Ganey partners with more than 10,000 healthcare facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

"We are proud to partner with Incline Village Community Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. Incline Village Community Hospital’s efforts benefit patients in Incline Village and nearby communities and will lead to improved patient experiences."

According to Judy Newland, Chief Administrative Officer, Tahoe Forest Health System, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“Our staff strives daily to provide excellent care,” says Newland. “Having our efforts recognized in a formal way lets us know we are achieving our goal to meet the needs and expectations of the Incline Village community.”
Tahoe Forest Hospital District, 10121 Pine Avenue, PO Box 759, Truckee, CA 96160, (530) 587-6011,

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