IVCH AWARDED FOR OUTSTANDING PERFORMANCE IN PATIENT EXPERIENCE
Awarded Both Guardian of Excellence and Pinnacle of Excellence Awards
Incline Village Community Hospital (IVCH) is pleased to announce it has been named a 2015 Guardian of Excellence Award® winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience, based on patient surveys.
IVCH has also been named a 2015 Pinnacle of Excellence Award® winner. This award recognizes top-performing clients from health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for three years in Patient Experience.
The Press Ganey Guardian of Excellence Award® is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.
According to Judy Newland, Administrator, IVCH, and Chief Nursing Officer/Chief Operating Officer, Tahoe Forest Health System, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience. “Each day our staff strives to provide excellent service and quality medical care to the Incline Community,” says Newland. “This award gives up confirmation that we are achieving our goals.”
"We are proud to partner with Incline Village Community Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “These awards are a testament to the organization’s leadership in delivering of patient-centered care. By achieving and sustaining this level of excellence, Incline Village Community Hospital demonstrates their commitment to reducing patient suffering and advancing the overall quality of health care. Incline Village Community Hospital is transforming the industry standard with their continued focus on providing high-quality care in the Incline Village Community.