Billing Info for TFH and IVCH

For Questions or Concerns: billinginfo@tfhd.com

TFH and IVCH Billing Policies

Tahoe Forest Hospital and Incline Village Community Hospital are extremely proud of our organization and are pleased that you have selected us for your healthcare needs. We consider it a privilege as well as a responsibility to make sure that every patient has a positive experience with our organization.

We understand how overwhelming it can be to deal with health issues as well as your billing issues. We know that your medical bills and insurance details can get confusing. It is our goal to make the process as easy as possible for you.

Insurance/Statements
Tahoe Forest Hospital District Patient Financial Services department will bill most health insurance plans on your behalf. Please keep in mind it is your responsibility to review and know your health insurance benefit coverage when seeking care.

Each time you receive services within the health system, you will be asked to provide your identification and health insurance card. A new account will be created in your name. This is for your protection.

The first billing statement you receive will include a summary of your charges and will serve as notification that your health insurance plan has been billed (if applicable). After final payment is received from your health insurance plan, you will receive a second statement reflecting any remaining balance, which will be considered your responsibility to pay. Accounts are referred to an outside collection agency only after they have become seriously delinquent and all efforts to resolve the situation have been exhausted. If you are having difficulties meeting your financial obligation for the care you received, please communicate with us about your situation as we may be able to offer you assistance. Contact information is listed below.

Payment Options
Pay online 24/7

Payments are due upon receipt of your statement, unless you have elected a payment plan.

Discounts
Tahoe Forest Hospital District offers significant discounts through its contracts with health insurance plans, Medicare and Medi-Cal. However, because of the many state and national regulations associated with government-sponsored health insurance (Medicare and Medi-Cal) and contractual restrictions with health insurance plans, we are not able to offer discounts, waive a co-payment or deductible, or accept the payment from your health insurance plan as payment in full. However, we do offer a variety of payment options for your convenience and will work with you to find the best alternative for your individual circumstance. The only justification for the District to waive any payments for insured individuals is in the case of financial hardship. Please see the information on Financial Assistance below.

For our patients with no health insurance plan coverage, Tahoe Forest Hospital District can extend a 30% discount on estimated charges paid at the time of service. This is an estimate only and any additional charges will be billed to you and the same discount will be applied if that balance is paid within 14 days. If you are unable to pay at the time of service, we also offer a 20% discount if paid in full within two weeks of receipt of your first bill. This only applies to patients who either do not have health insurance or have elected to not bill their health insurance.

Financial Assistance
Tahoe Forest Hospital District provides financial assistance to patients who are uninsured or underinsured. If you need help meeting your financial obligation, please contact a hospital representative at the numbers listed on the final page for more information. One of our representatives will gladly provide information and assistance without cost to you or your representatives.

If you do not have health insurance plan coverage or your insurance did not pay your bill in full, financial assistance may be available through various government programs. We can assist you with the application process for various government sponsored programs, including Medi-Cal, Medicaid, County Medical Services and Healthy Families. These programs can assist with paying hospital, doctor, pharmacy and other medical bills. Please contact a hospital representative at the numbers listed on the final page of this notice for more information or to obtain an application. If financial help through a government program does not meet your needs, you may be eligible for the Tahoe Forest Hospital District Financial Assistance Program. Eligibility is based on your family size and income. Depending upon your level of qualification, this program may allow for 100% or partially discounted responsibility of your TAHOE FOREST HOSPITAL DISTRICT bill. You will need to complete an application and provide financial information in order to qualify.

Example: If your family income is less than 350% (3 and times) of the current federal standard, you may be eligible. A family of four whose income is $77,175 per year may qualify for financial assistance.

The Financial Assistance Program applies to services provided by Tahoe Forest Hospital District only!

To obtain information and/or request an application for the Tahoe Forest Hospital District Financial Assistance Program, please contact a representative at the numbers listed on the final page.

Facility Fees
All patients receiving care at Tahoe Forest Hospital District will be charged the same for like services. The District makes every effort to keep our charges reasonable and in line with current healthcare practices. By seeking care at this facility you agree to be responsible for the cost of your medical treatment.

Estimate of Charges
Although we make every effort possible to provide an accurate estimate of charges when asked, each patient's care is different and the estimate is based on previous cases that may or may not be identical to the service you receive. If you would like to receive a written estimate of charges in advance for non-emergency services, please contact a Financial Counselor at the numbers listed below.

Professional or Physician Services
During your hospital visit, other professionals or physicians may be involved with your care and they have their own billing office. Charges for professional or physician services are not part of your hospital bill. Professional or physician services include, but are not limited to: Ambulance Services, Anesthesiologists, Emergency Department Physicians, Hospitalists, Pathologists, Physicians and Radiologists. If you provide us with insurance information at the time of your visit, it will be made available to the professional or physician that provided you service. Professional or physician service bills will come to you directly from the provider, and you should contact them with questions regarding their bills. Tahoe Forest Hospital District cannot make sure that the professionals or physicians who treat you are contracted with your insurance or provider network.

To assist you, we have listed the most frequently requested numbers:

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Contact TFH and IVCH

Billing Office
Hospital Billing Office: Business Hours: 8:00 am to 4:30 pm Monday thru Friday

Tahoe Forest Hospital District:
530-582-3598
billinginfo@tfhd.com
PO Box 60901
Truckee, California 96160

Financial Counselors
Financial Counselors are available to assist you with any questions or concerns you might have about your hospital stay or a future procedure that you may require financial assistance. They can be reached Monday through Friday from 7:30 am until 4:00 pm.

For Inpatient questions call (530) 582-6215 - For Outpatient questions call (530) 582-6256

Patient Account Representatives Hospital
Divided by payer and/or the first letter of the last name of the patient:

Self Pay Team
A-G: (530) 582-3525
H-O: (530) 582-3551
P-Z: (530) 582-6206
Medicare Team
A-K: (530) 582-3554
L-Z: (530) 582-3553
Insurance Team
A-C: (530) 582-6201
E-HH: (530) 582-6208
HI-MC: (530) 582-6347
MD-R: (530) 582-6377
S-Z: (530) 582-3505
Medi-Cal Team
A-Z: (530) 582-3556

Worker's Compensation
A-Z: (530) 582-3597

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TFH and IVCH Resources

Tahoe Forest Hospital: (530) 587-6011
Incline Village Community Hospital: (775) 832-3810
Tahoe Forest Hospital Website: www.tfhd.com
Tahoe Forest Hospital Pharmacy: (530) 587-7607

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TFH and IVCH Frequently Asked Questions

1. Why do I need to provide a picture ID and my insurance card every time I come to the hospital?
The Hospital needs to verify your personal and insurance information each visit to protect your identity.

2. Will the Hospital bill my insurance?
Yes, please bring your insurance card on the day of your service. You will also need to bring along any insurance forms your insurance company requires such as accident form, claim form, coordination of benefit form or a pre-existing condition form. Please bring any other health forms you think may be needed.

3. Do I need to pay my co-pay or deductible at the time of service?
Yes, we will require your coinsurance, co-payment and/or deductible to be paid at the time of service. We accept cash, check, money orders and credit cards.

4. Do I need to bring anything with me to register at the Hospital?
Yes, please bring a photo ID, insurance card(s) and your physician's order.

5. If I don't have insurance coverage, will I be seen at the Hospital?
Tahoe Forest Hospital or Incline Community Hospital will not withhold or delay emergency services because of a patient's inability to pay. The Health System offers a variety of payment alternatives such as discounts, interest-free payment plans, assistance with enrollment for State and Federal Programs along with our own Financial Assistance Program. Contact a Financial Counselor to discuss your particular financial situation. Select the "Contact Us" option from this website for this information.

6. I gave my insurance to my doctor. Why don't you have it?
Your physician has a separate billing system than the hospital. In addition, your insurance benefit coverage may be different for physician services than it is for hospital services.

7. Do I need to let my insurance company know that I will be receiving services before I come to the hospital?
Insurance coverage varies between plans and employer groups. It is best if you contact your insurance to discuss any pre-certification requirements prior to your arrival. If your Physician is referring you for service, their office would be responsible for contacting your insurance for prior authorization. Our pre-registration department in the hospital will call the verify everything is in place prior to your services in non-emergent cases.

8. How do I know if my insurance company will pay for services provided by all professional providers (e.g. anesthesiologist, radiologist, and pathologist) involved in my treatment?
Contact your insurance company directly. The Hospital does not know if each professional provider is contracted with your insurance company.

9. Why didn't my insurance pay for some services?
Insurance policies vary on what services are covered under your plan. Consult with your employer and/or health insurance company directly to understand your coverage.

10. What if I disagree with how much my insurance paid on my bill?
Contact your insurance company directly. Be sure to note the representative you have spoken to. If an error has been made, request the insurance company provide you with an estimated date of when the correct payment will be received. If your insurance indicates the bill was paid correctly, request information about how to appeal the decision. An appeal will allow the payment to be reconsidered, however this is not a guarantee that payment will be made.

11. How quickly does my insurance plan pay?
Insurance claims are generally paid between four to six weeks from the date filed.

12. Can I still go to Tahoe Forest Hospital District if my insurance plan is out of network?
In cases of emergency, go to the nearest emergency room. Your insurance will generally cover the Emergency Department costs or will transfer you to an in-network hospital once you are stable. For outpatient services, you may be required to pay a larger out-of-pocket portion on your bill or they may not allow you to seek non-emergent care at another facility. To be sure, contact your insurance company directly to discuss.

13. Will I be able to view all my hospital bills on-line?
Yes, you will be able to view your hospital bills online.

14. Will I be able to view all my physician bills?
Maybe, If your physician is with the MultiSpecialty Medical Group, otherwise No.

15. What types of online payment methods can I use?
You can make your payment electronically by credit card, debit card or electronic check.

16. What credit cards does the Health System accept?
Visa, MasterCard, Discover and American Express.

17. Who can I talk to if I have questions or concerns about my bill?
Customer Service Representatives are available to assist you by telephone. For the Hospital : (530) 582-3598 or toll free at (800) 733-9953 to talk with a representative.
For MultiSpeciality Medical Group: (530) 550-6700

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Tahoe Forest Hospital District, 10121 Pine Avenue, PO Box 759, Truckee, CA 96160, (530) 587-6011, information@tfhd.com

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