Billing Info for MultiSpecialty Clinics

For Questions or Concerns: billinginfo@tfhd.com

MSC Billing Policies

Tahoe Forest MultiSpecialty Clinics are extremely proud of our organization and are pleased that you have selected us for your healthcare needs. We consider it a privilege as well as a responsibility to make sure that every patient has a positive experience with our organization.

We understand how overwhelming it can be to deal with health issues as well as your billing issues. We know that your medical bills and insurance details can get confusing. It is our goal to make the process as easy as possible for you.

Insurance/Statements
Tahoe Forest MultiSpecialty Clinics Billing department will bill most health insurance plans on your behalf. Please keep in mind it is your responsibility to review and know your health insurance benefit coverage when seeking care.

Each time you receive services within the health system, you will be asked to provide your identification and health insurance card. A new account will be created in your name. This is for your protection.

After final payment is received from your health insurance plan, you will receive a statement reflecting any remaining balance, which will be considered your responsibility to pay. Accounts are referred to an outside collection agency only after they have become seriously delinquent and all efforts to resolve the situation have been exhausted. If you are having difficulties meeting your financial obligation for the care you received, please communicate with us about your situation as we may be able to offer you assistance. Contact information is listed below.

Payment Options

Payments are due upon receipt of your statement, unless you have elected a payment plan.

Discounts
Tahoe Forest MultiSpecialty offers significant discounts through its contracts with health insurance plans, Medicare and Medi-Cal. However, because of the many state and national regulations associated with government-sponsored health insurance (Medicare and Medi-Cal) and contractual restrictions with health insurance plans, we are not able to offer discounts, waive a co-payment or deductible, or accept the payment from your health insurance plan as payment in full. However, we do offer a variety of payment options for your convenience and will work with you to find the best alternative for your individual circumstance. The only justification for the District to waive any payments for insured individuals is in the case of financial hardship. Please see the information on Financial Assistance below.

For our patients with no health insurance plan coverage, Tahoe Forest MultiSpecialty can extend a 30% discount on estimated charges paid at the time of service. This is an estimate only and any additional charges will be billed to you and the same discount will be applied if that balance is paid within 14 days. If you are unable to pay at the time of service, we also offer a 20% discount if paid in full within two weeks of receipt of your first bill. This only applies to patients who either do not have health insurance or have elected to not bill their health insurance.

Financial Assistance
Tahoe Forest MultiSpecialty Clinics provides financial assistance to patients who are uninsured or underinsured. If you need help meeting your financial obligation, please contact a hospital representative at the numbers listed on the final page for more information. One of our representatives will gladly provide information and assistance without cost to you or your representatives.

If you do not have health insurance plan coverage or your insurance did not pay your bill in full, financial assistance may be available through various government programs. We can assist you with the application process for various government sponsored programs, including Medi-Cal, Medicaid, County Medical Services and Healthy Families. These programs can assist with paying hospital, doctor, pharmacy and other medical bills. Please contact a representative at the numbers listed on the final page of this notice for more information or to obtain an application. If financial help through a government program does not meet your needs, you may be eligible for the Tahoe Forest Hospital District Financial Assistance Program. Eligibility is based on your family size and income. Depending upon your level of qualification, this program may allow for 100% or partially discounted responsibility of your TAHOE FOREST MULTISPECIALTY CLINICS bill. You will need to complete an application and provide financial information in order to qualify.

Example: If your family income is less than 350% (3 and Ĺ times) of the current federal standard, you may be eligible. A family of four whose income is $77,175 per year may qualify for financial assistance.

The Financial Assistance Program applies to services provided by Tahoe Forest MultiSpecialty Clinics only!
To obtain information and/or request an application for the Tahoe Forest Hospital District Financial Assistance Program, please contact a representative at the numbers listed on the final page.

Clinic Fees
All patients receiving care at Tahoe Forest MultiSpecialty Clinics will be charged the same for like services. The Clinics makes every effort to keep our charges reasonable and in line with current healthcare practices. By seeking care at this facility you agree to be responsible for the cost of your medical treatment.

Contact MSC

Billing Office
Tahoe Forest MultiSpecialty Clinics: Business Hours: 8:00 am to 4:30 pm Monday thru Friday

530-550-6700
billinginfo@tfhd.com
PO Box 60901
Truckee, California 96160

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MSC Frequently Asked Questions

1. Why do I need to provide a picture ID and my insurance card every time I come to the office?
The Clinicís needs to verify your personal and insurance information each visit to protect your identity.

2. Will the Clinic bill my insurance?
Yes, please bring your insurance card on the day of your visit. You will also need to bring along any insurance forms your insurance company requires such as accident form, claim form, coordination of benefit form or a pre-existing condition form. Please bring any other health forms you think may be needed.

3. Do I need to pay my co-pay or deductible at the time of service?
Yes, we will require your coinsurance, co-payment and/or deductible to be paid at the time of service. We accept cash, check, money orders and credit cards.

4. Do I need to bring anything with me to my visit?
Yes, please bring a photo ID, insurance card(s).

5. If I donít have insurance coverage, will I be seen?
Tahoe Forest MultiSpecialty Clinics will not withhold or delay emergency services because of a patientís inability to pay. The Health System offers a variety of payment alternatives such as discounts, interest-free payment plans, assistance with enrollment for State and Federal Programs along with our own Financial Assistance Program. Contact a Financial Counselor to discuss your particular financial situation. Select the ďContact UsĒ option from this website for this information.

6. I gave my insurance to the Hospital. Why donít you have it?
The Hospital has a separate billing system than the Clinic. In addition, your insurance benefit coverage may be different for physician services than it is for hospital services.

7. Why didnít my insurance pay for some services?
Insurance policies vary on what services are covered under your plan. Consult with your employer and/or health insurance company directly to understand your coverage.

8. What if I disagree with how much my insurance paid on my bill?
Contact your insurance company directly. Be sure to note the representative you have spoken to. If an error has been made, request the insurance company provide you with an estimated date of when the correct payment will be received. If your insurance indicates the bill was paid correctly, request information about how to appeal the decision. An appeal will allow the payment to be reconsidered, however this is not a guarantee that payment will be made.

9. How quickly does my insurance plan pay?
Insurance claims are generally paid between four to six weeks from the date filed.

10. Can I still go to the Multispecialty Clinics if my insurance plan is out of network?
In cases of emergency, go to the nearest emergency room. Your insurance will generally cover the Emergency Department costs or will transfer you to an in-network hospital once you are stable. For outpatient services, you may be required to pay a larger out-of-pocket portion on your bill. For Non-Emergent care you may be required to seek services at their clinics. To be sure, contact your insurance company directly to discuss.

11. Will I be able to view all my physician bills?
Yes, If your physician is with the MultiSpecialty Medical Group, otherwise No.

12. What types of online payment methods can I use?
You can make your payment electronically by credit card, debit card or electronic check.

13. What credit cards does the MultiSpecialty Clinics accept?
Visa, MasterCard, Discover and American Express.

14. Who can I talk to if I have questions or concerns about my bill?
Customer Service Representatives are available to assist you by telephone.
For MultiSpeciality Medical Group: (530) 550-6700

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Tahoe Forest Hospital District, 10121 Pine Avenue, PO Box 759, Truckee, CA 96160, (530) 587-6011, information@tfhd.com

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